Ruling
Resolved - Both the submitting complainant and Calzone Affiliates have informed us that this issue has been resolved and the player has received their funds.
Casino Calzone is operated by MT SecureTrade Limited, a company incorporated under the laws of Malta with registration number C56545 and registered address at @GIG Beach, Triq Id-Dragunara, St. Julians, STJ 3148, Malta. Review last updated – June 2020. Casino Calzone are one of the most notable casinos to run on the iGamingCloud platform. This group are dual licensed – firstly in Malta by the MGA and secondly in the United Kingdom by the UKGC. They offer a range of games by: Play ‘n Go, NYX Gaming, Yggdrasil, Quickspin, Thunderkick, Scientific Games, ELK Studios, Net Entertainment and Microgaming.
Read our Calzone Casino Review.
Player's Complaint
HI.Basically another case of non-payment of commission. Owed 128 euros from March, should have been paid April. Payments used to be reliable coming around middle of following month, last couple have had to Skype before being paid via Neteller near end of the month. I am also owed 287 from April and although that's not technically overdue as I type this, it's seems inevitable there will be a subsequent issue with this payment too. Have Skyped A**** my old aff contact, no reply in a month. I managed to find a nameless contact simply called Calzone****Affiliates who did reply eventually saying they'd 'chase it up with accounts' and of course nothing, I enquired again following week as I was told to if it didn't get paid, same reply about chasing it up with accounts, same radio silence, same outcome - nothing. I understand the COVID19 situation but every other programme has paid as usual and with the selling off and changing ownership of a few MT Sec sites recently I suspect all is not well. Thanks
4 Responses
Hi dunover - welcome back.
I'll contact the affiliate program and see what we can find out for you.
Thanks,
ThePOGG
Well, received what appears to be a mass e-mail just now:
Please see below message from Casino Calzone Management:
'We are fully aware that a number of affiliate payments are currently outstanding. We apologise for any inconvenience caused. Supplier payments have been held back on the advice of our advisors due to an ongoing issue. We had initially expected this to be resolved some time ago yet it has unfortunately dragged on for much longer than expected. We expect to be able to provide an update by the end of next week at the very latest (22 May 2020). Your patience and support is much appreciated.'
Yes, they did send an e-mail on 22 May in the evening stating aff payments would begin the following week again. I am pleased to say they paid both the late March commission and April's commission today 26 May, thus bringing the account up to date. As such this matter is resolved. I must add though that when the problem first materialized with lateness 4 weeks ago in April, had we been notified at the time then this complaint would not have been necessary. Thanks, D
Hi dunover,
Thanks for letting us know - it is appreciated!
ThePOGG
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